Day Kimball Healthcare at 320 Pomfret Street in Putnam, Connecticut

Customer Reviews about Day Kimball Healthcare

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  My uncle was rushed in by ambulance from a nursing home at 1am, the staff was beyond amazing. Dr. Chris H and staff were over loaded with multiple ambulances arriving. (I saw 6 coming in same time frame) As we were waited for test results for my uncle, I watched the staff as they calmly ran around...but what I saw it was kind of amazing, they worked flawlessly together helping each other out. They seem to check with each other, quietly confirm things with each other while being productive....the communication was a big part of them working so seamlessly together. The technician we had Travis was outstanding, always popping his head in to see how we were doing, checking with the others to see what needed to be done and then off to do what what was asked or needed. The nurse I wish I could remember her name... best sense of humor put a smile on our face, so sweet and caring with my uncle, just so wounderful. Also well deserved recognition to Patty ? she is part of their housekeeping team in the ER. What is amazing about her, as I was there for many hours till we were transferred to Hartford Hospital, I watched her be an asset to the TEAM. As someone who has worked my way from the bott up in the medical field, I can appreciate how she was assisting doctors, nurses and Techs by helping care for family or patents, by this is mean offering to get a blanket or a drink so then the technician/nurse can focus on more pressing tasks. I never once herd her say thats not my job, or let me get someone, ... that does not appear in her nature...she was helping or offering to help any of the staff that needed assistance all while doing her job swiftly and quickly. She herd my cell phone was almost dead and I was going to ride in the ambulance to Hartford with my uncle, she didneeds know me, but she came to me and said i am going ti get me cell charger and your gonna take it with you....and did it, gave me her cell phone charge....unbelievable and so kind. I can not express my gratitude to the staff and Miss Patty. Please take the time to recognize the outstanding staff. A person who feels valued & recognized will always do more or go above and beyond. Regards Kelly
  March 07, 2017

  by Kelly Roberts
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  Although the staff in the ER were all very pleasant, I question the competence of their ability to correctly diagnose and treat an illness. The physicians assistant who treated me was very young, so I have to assume she was fresh out of school, which is fine but I would have felt more comfortable at least knowing if she consulted with an actual MD. I was very clear when describing my symptoms, when they occurred, what preceded them etc but was under the distinct impression I was being dismissed. Not in a rude way but the diagnosis and treatment prescribed did not seem very relevant to my symptoms, nor did they improve my condition whatsoever. I left there with a diagnosis of "cough, pleurisy, and bronchitis, not specified as acute or chronic", a prescription for ibuprofen 600mg, and an albuterol inhaler. I followed up with my local community health center after several days of no improvement, only to find out I had walking pneumonia caused by a bacteria, which required a round of antibiotics and tussin cf with codeine. The thing is, I bypassed the health clinic in the first place because I wanted to make sure I was not misdiagnosed. I even specifically stated I was concerned about pneumonia and asked about a particular cough medicine which the PA said "I don't prescribe that, it's a controlled substance. It's not like you're coughing up a lung." The ONLY test they did besides physical examination, was swab my nose to test for flu virus, which was negative. I'm not sure why they thought I had pleurisy, since an x-Ray is generally required to confirm such a diagnosis, and they did not do one. I have never written a negative review about any service or business, especially when the majority of the staff were very nice and tried to comfort me. But had I not sought out a second opinion, I could have potentially ended up with a much more serious condition due to such a gross misdiagnosis. How hard is it to perform a few basic tests to confirm or rule out a particular ailment. Medical professionals need to listen to their patients. It could save a life, which is, after all why they get paid to do what they do.
  November 25, 2016

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